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Terms & Conditions That Protect Your Play

When you open an account with mantara62, you're entering an agreement that covers how deposits and withdrawals work, what your responsibilities are, and how we keep your data…

Account Ownership RulesPayment & Withdrawal TermsData & Security Promises
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mantara62 Terms & Conditions That Protect Your Play
TERMS QUESTIONS

How to Reach Us About These Terms

Live Chat Open the chat widget in your account lobby or on this site. Our support team responds to terms questions during lobby hours, Monday to Sunday, 08:00 to 23:00 Jakarta time.
Email Support Send questions about account rules, payment terms or withdrawal conditions to [email protected]. Responses typically arrive within 24 hours on business days.
Account Settings Log in and navigate to Settings > Legal & Account to review your agreement status, view your deposit and withdrawal history, and request a copy of the full terms document.
HOW WE OPERATE

Security, Data & Your Rights Under These Terms

Account Verification

When you open an account, we verify your identity and confirm you meet age and jurisdiction requirements. Withdrawal requests trigger additional verification to match your account details against submitted documents.

Data Retention

We keep your account data, transaction history and identity documents for five years after account closure for regulatory compliance and dispute resolution. You can request a data export anytime via Settings > Privacy.

Encryption & Storage

All deposits, withdrawals and personal information are encrypted in transit and at rest using industry-standard protocols. Payment data is never stored on our servers after transaction completion.

Cookie & Tracking Terms

We use cookies to maintain your session, remember your preferences and track play patterns for fraud prevention. You can disable non-essential cookies via Account Settings without losing access to the lobby.

Dispute Resolution

If you believe a transaction was made in error or without your authority, report it to [email protected] within 30 days of the deposit or withdrawal date. We investigate and reverse charges where warranted.

Request Changes to Your Data

You can update your name, email or phone number anytime in Account Settings. To request deletion of personal data, email [email protected] with your account ID. We'll confirm after verifying account ownership.

Frequently Asked Questions About Terms & Conditions

Breaches—such as using a false identity, attempting fraud, or playing from a restricted jurisdiction—result in account suspension or permanent closure. Funds in your account may be held pending investigation. Repeat offenders may be reported to relevant authorities where local law permits.

No. Your account is for your personal use only. Sharing login details, allowing others to play on your account, or creating accounts for others violates these terms and can result in suspension. Each player must open their own account.

You may open only one account per person. Operating multiple accounts is prohibited and can lead to closure of all linked accounts, forfeiture of funds, and a permanent ban from mantara62.

Withdrawal requests are processed within 24 hours of submission once verification is complete. During peak hours—evenings in Makassar and Denpasar—processing may take up to 48 hours. Your bank then credits the funds to DANA, OVO, GoPay or your registered account within one to three hours.

We can update terms to reflect regulatory changes or platform improvements. Material changes will be notified to your registered email 14 days before taking effect. Continued play after the notice period signals your acceptance of updated terms.

Log in, go to Settings > Account > Close Account, and follow the prompts. We'll verify your identity, process any remaining balance as a withdrawal to your registered payment method, and delete your account after 30 days.

Yes. Access depends on local law. You must be of legal age in your jurisdiction to open an account. We cannot serve players in certain regions. During registration, your location is verified against our supported territories.

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