Reference

How We Keep Your Account Secure

Q: Can I see exactly what data you have on me?

Yes. Email privacy@mantara62.xyz with your account username and a request for a data export. We'll send you a complete file of your personal and gameplay data within seven business days at no cost.

When you open your account at mantara62, your personal information and payment details are protected by industry-standard encryption.

Encrypted account accessLocal payment securityClear data retention rules

Explore the Lobby Read FAQ

Data Collection and Use at mantara62

mantara62 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and bank or wallet details when you register and make deposits. This information is used solely to verify your account, process transactions via DANA, OVO, GoPay and QRIS, comply with local payment regulations in Indonesia, and send you account

1
updates. We do not sell or share your data with third parties outside payment processors and fraud-prevention partners. Where local law permits, we retain your account data for up to three years after your last activity to help with dispute resolution and regulatory compliance. You can
2
request a copy of your personal data or ask for corrections at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Your privacy questions matter to us. We offer multiple channels so you can reach our support team whenever you need to discuss how we handle your data or request changes to your…

Email Support Write to our data protection team at [email protected] with your request. We respond to all inquiries within 48 hours with clear, direct answers about your account.

Live Chat Open your account and head to the Help section to chat with a support agent. We're available 24/7 in English to answer privacy questions and assist with data access requests.

Account Settings You can view, update or delete certain personal data directly in your account settings under Privacy & Security. Changes take effect immediately on your next login.

SECURITY AND CONTROL

How We Protect and Use Your Information

Data safety is built into every part of how mantara62 operates. From the moment you deposit via DANA, OVO, GoPay or QRIS to the day you withdraw your winnings, your information travels…

Encryption

All deposits, withdrawals and account changes are encrypted end-to-end. Your payment credentials for DANA, OVO, GoPay and QRIS are never stored in plain text on our servers.

Cookie Management

We use cookies to keep you logged in and track which games you play. You can disable non-essential cookies in your browser settings without losing access to your account.

Data Retention

We keep your account data for three years after inactivity to assist with disputes and comply with Indonesian payment regulations. After that period, personal identifiers are deleted.

Access Requests

Email [email protected] to request a full export of your data in a standard format. We deliver your file within seven business days, at no cost.

Account Deletion

You can request permanent account closure at any time through your account settings or by contacting our team. We remove most personal data within 30 days, keeping only what's required by local law.

Third-Party Processors

We share data with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection services and auditors only to the extent necessary to run your account securely.

Your Privacy Questions Answered

We know privacy can feel complicated. Below are the questions we hear most often from players in Makassar, Denpasar and across Indonesia about how mantara62 handles your account information.

When you request account closure, we deactivate your login within 24 hours and remove most personal data within 30 days. We retain transaction records and identity verification documents only where local law requires it, for dispute resolution and regulatory compliance.

We do not store your full DANA, OVO, GoPay or QRIS credentials on our servers. Payment processors handle sensitive card and wallet data. We retain transaction records for three years to verify withdrawals and assist with chargebacks, then remove them.

Yes. Email [email protected] with your account username and a request for a data export. We'll send you a complete file of your personal and gameplay data within seven business days at no cost.

No. We do not sell your personal data to any third party. We share information only with payment processors, fraud-prevention services and auditors required to process your transactions and comply with regulations.

All data in transit is encrypted, whether you're on 4G, home WiFi or public networks. We recommend enabling two-factor authentication in your account settings for an extra layer of security when logging in.

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. Essential cookies cannot be disabled, but you can turn off analytics cookies in your privacy settings without losing account access.

Your data is stored on secure servers in data centres that depend on local law permits in the region. We use encrypted backups and access controls to ensure your information stays protected from unauthorized use.

How We Keep Your Account Secure

Contact Us About Your Privacy

How We Protect and Use Your Information

Encryption

Cookie Management

Data Retention

Access Requests

Account Deletion

Third-Party Processors

Your Privacy Questions Answered

01 What happens to my personal data if I close my account?

02 How long do you keep my payment information?

03 Can I see exactly what data you have on me?

04 Does mantara62 sell my information to other companies?

05 How do you protect my account if I play on mobile or public WiFi?

06 What cookies do you use, and can I turn them off?

07 Where does mantara62 store my data geographically?

Related Pages